Crisis in the Department

Including: Department the Serious Crisis

5 mentions.

1980 - 2010

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1980 to 1989

three mentions

over nine years

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With regard to textiles, the third largest employer in the United Kingdom, there is no need to reiterate to the House or to the Minister's Department the Serious Crisis which exists.

notes that the proposals depend on computer networks between London and the centres processing claims and on hardware and software that has not yet been developed; further notes with concern the potential hardship to claimants and the stress on Department of Social Security staff in London if there is any failure in the computerisation programme; believes that the Crisis in the Department of Social Security in London has been largely due to inadequate resourcing and that this has put great 491 pressure on Department of Social Security staff and has been one of the main reasons for high staff turnover; registers its strongest opposition to the proposal to cut 1,200 jobs from Department of Social Security offices in Greater London at a time when staff will have to deal with the same number of claimants; calls upon the Government to recognise that the problems with service delivery in London require additional Department of Social Security staffing levels to improve face to face contact and particularly home visits and interpreting services; and further calls upon the Secretary of State to reconsider the entire proposal and timetable and at the very least to implement the computerisation programme before deciding whether moving work out of London is in the best interests of the service and the claimants.

[That this House deplores the proposal to close 21 social security offices in the Greater London area without adequate arrangements to ensure that service to claimants can be maintained or improved; notes that the proposals depend on computer networks between London and the centres processing claims and on hardware and software that has not yet been developed; further notes with concern the potential hardship to claimants and the stress on Department of Social Security staff in London if there is any failure in the computerisation programme; believes that the Crisis in the Department of Social Security in London has been largely due to inadequate resourcing and that this has put great pressure on Department of Social Security staff and has been one of the main reasons for high staff turnover; registers its strongest opposition to the proposal to cut 1,200 jobs from Department of Social Security offices in Greater London at a time when staff will have to deal with the same number of claimants; calls upon the Government to recognise that the problems with service delivery in London require additional Department of Social Security staffing levels to improve face to face contact and particularly home visits and interpreting services; and further calls upon the Secretary of State to reconsider the entire proposal and timetable and at the very least to implement the computerisation programme before deciding whether moving work out of London is in the best interests of the service and the claimants.

2004 to 2010

two mentions

over six years

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From what my West Dorset farmers have said, there is no sense of urgency or Crisis in the Department.

I agree with the hon. Member for Merthyr Tydfil and Rhymney that there are many good people in the MOD, and there have been many good Ministers under this Government, but Ministers, civil servants and even senior serving military officers have become inured to the permanent state of Crisis in the Department.


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